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For specific questions, please contact Christina at 646-602-0000 or email@example.com.
Maiyet is designed for those who recognize quality and seek something special, it is important to us to help you keep your merchandise in the best shape possible. We have included in this section a guide on how to best care for Maiyet's products.
SHOES & BAGS
Always store footwear and handbags away from light and heat and protect them from rain and humidity. We suggest stowing your handbag stuffed with tissue and stored in its dust bag when not in use. Try to avoid crowding your handbag when it is in storage to help maintain its shape.
Calf skin hair (called “Pony Hair”) is an extremely delicate material and will eventually wear over time. To maintain the appearance of the skin’s hair it is recommended that you do not wear in bad weather or whilst driving as this will cause the hair to rub off. You can wipe cowhide smoothly in the direction of the hair with a damp cloth, mild soap and water. Do not soak or get too wet.
Brushing with a hard plastic brush helps to keep the hair soft and fluffy and removes dirt. As with any shoes, using a protective spray will help keep it clean.
Please note that all snake skins are treated with different dyes to obtain different effects and colors. With some finishes the dye will not be sealed with a ‘shiny film’, instead treatment of the skin will result in a more natural, raw or muted look. Wearing snake skin shoes in bad weather or dirty terrain may cause dye runs, staining and water damage to the snake skin, as some snake finishes are not weather proof. Snake skin scales are also prone to ‘lifting’ as they are fine scales of natural variation, texture and grain. To best care for treated snake skin, wipe any surface dirt using a damp cloth in direction of the scales. Brush off any embedded dirt with a soft bristled brush being careful not to lift the scales. Condition your snake skin with an exotic leather conditioner that is specifically safe for snake skin. It is best to use a Lanolin-based exotic leather conditioner. Apply a thin coat with a soft lint free cloth, in grain of scales. Protect your shoes with an application of silicone water repellant. This helps to maintain their original look and prevents drying out.
Treating your suede shoes and bags with a protective spray or finish will help to repel water and prevent stains. Remember to first test any treatment or product on a small inconspicuous area before tackling a stain. For heavy stains on suede footwear, use a suede cleaning block (also called a suede eraser). These products will crumble as you rub them across the surface of the footwear and are great for removing even deeply embedded dirt. Remove oil stains on suede by rubbing talcum powder or cornmeal directly on the spot. After several hours, brush off the powder. Repeat if necessary.
Recondition suede shoes with products designed for that purpose.
After cleaning, the nap of your suede can be restored by using a suede brush. The bristles of suede brushes are usually made from brass, specialty suede cleaners are also available such as shampoos, mousse and water and stain protectors.
Keep suede away from light, which will fade the color, and damp conditions, which can encourage growth of damaging mold and mildew.
If suede clothes or shoes get wet, soak up excess moisture with a clean towel. Then allow the suede to dry naturally, not using a heat source to speed up the process. After the item dries, restore the nap (the raised fibers typical of suede) with a suede brush.
All leather items can last for a lifetime if they are regularly maintained and treated well. Leather is skin and just as you would clean your own, you need to clean and nourish your leather to help retain its durability and texture.
Without proper conditioning and care, leather can dry out until it eventually cracks, scuffs and stiffens easily. Leather shoes and bags should be polished and conditioned once a month to preserve their life, if they’re worn regularly. When cleaning your leather never use strong detergents such as laundry detergent. Always choose a product that helps preserve the leather's natural lubricating oils rather than strip them away.
Use leather cleaner, such as saddle soap, and a soft, damp cloth to remove dirt and debris. Use a leather conditioner especially made for smooth leathers to soften your shoes. If scratches or other imperfections are apparent, condition with a cream formula that is one shade lighter than the actual color of the shoe.
Machine wash cotton garments in cold water, gentle cycle with like colors. Only when absolutely necessary should non-chlorine bleach be used. Dry the garment flat to help keep its shape and prolong its life. Use a warm iron when needed. Please check the garment label for instructions regarding special care.
Cashmere & Wool
We recommend professional dry cleaning to care for cashmere, wool, lambswool, merino, gabardine and stretch wool garments. Please check the garment label for instructions regarding special care.
Because it is cool, lightweight and dries faster than other fabrics, linen is ideal for vacationing and warm-weather wear. Professional dry cleaning is recommended for linen garments, and a warm iron is helpful to help maintain a crisp look. Please check the label for instructions regarding special care.
To best maintain the soft, resilient and lustrous fiber (originally derived from the cocoons of silkworms), professional dry cleaning is recommended. Please check the garment label for instructions regarding special care.
Leather and Suede
Fine leather and suede garments should always be professionally cleaned. Garments should be stored in an unzipped bag and kept as far away from direct sunlight as possible.
Whether the garments are made from nylon, spandex, polyester, rayon, viscose rayon, nylon-spandex blend or matte jersey, professional cleaning is recommended. Please check the garment label for instructions regarding special care.
For the care and cleaning of fabrics such as velvet and chenille, dry cleaning is recommended. Please check the garment label for instructions regarding special care.
Due to the delicate nature of our pieces, it’s best to keep jewelry stored in their dust bags. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry. We suggest professional cleanings once a year.
We will do our best to repair your Maiyet possessions within the first year of purchase, however after one year we are unable to fix damage caused by regular wear and tear, but will coordinate repair through our network of professionals.
If you have any questions, our customer care team is always available to chat at 646-602-0000 or firstname.lastname@example.org.